Customer service
Returns & Exchanges.
Not the right fit? You have 14 days to return or exchange any item — free across Morocco.
14-day window
From the day you receive your order.
Free returns
We cover the pickup fee anywhere in Morocco.
Original condition
Items must be unworn with tags and original box.
Refund in 5 days
Bank transfer or store credit, your choice.
How to return
- Email returns@pace.ma with your order number.
- We'll arrange a free courier pickup within 48h.
- Pack the item in its original box with tags attached.
- Once we receive and inspect it, your refund is processed within 5 business days.
Exchanges
Want a different size or color? Mention it in your email and we'll ship the new item as soon as the return is on its way back to us — no need to wait.
Non-returnable items
Underwear, socks, and items marked Final Sale cannot be returned for hygiene reasons. Defective items are always covered — see our contact page.
FAQ
Frequently asked questions.
Return window
14 days
Pickup fee
Free
Refund time
5 days
Final sale
Non-returnable